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Defining Customer Success (+ Why It’s So Important)
Defining your customer success strategy begins after you’ve evaluated your current customer service initiatives through the lens of your customer journey. Customer Success processes look
4 Benefits of Partnering with an Insurtech
When you start thinking about incorporating tech into your independent agency, it can be a little intimidating. We understand that and we know first hand
Should you be afraid of insurtech?
There are two things about insurance we know for sure right now: insurtech is here to stay and help innovate the industry, and there
How to find the right type of insurtech for your agency.
So, you’re thinking about incorporating tech into your independent agency. We think that’s great! But we also understand that integrating any form of new tech
5 Problems Independent Agents are Facing in 2020
Fast-paced. Digital. Ever-changing. Three terms that can be used to describe the society we live in today. With the evolving landscape of technology and consumer
What is insurtech?
Insurance companies have been around for hundreds of years and are highly regulated; these regulatory barriers limited competition to some extent, and because of
Women in Insurance Marketing: Marketing in the Age of COVID-19
Marketing during a global pandemic. There’s no playbook, no one you can go to who has done it before. You and everyone else in the