Customer Experience Over Everything: How Your Customer Service Can Become Your Competitive Advantage.
There are an overwhelming amount of product choices for consumers on the market. So how do you make your product stand out? Customer’s consider 3 main items when making purchasing decisions: How much the product costs; The quality of the product; and What their experience with the product is, both pre- and post-sale The […]
Defining Customer Success (+ Why It’s So Important)
Defining your customer success strategy begins after you’ve evaluated your current customer service initiatives through the lens of your customer journey. Customer Success processes look different at every company, but the goal of these processes remain the same: help their customers be successful with both the product and the company as a whole. 6 reasons […]
4 Things You Need When Setting Up a Successful Customer Success Team
Your sales team just closed a client. What comes next? Whether it’s your everyday customer or your largest customer to date, it’s important to treat every customer as the most important customer to your business. In comes the Customer Success team. This is the team responsible for ensuring your customers are utilizing your product to its […]